Communication Skills and Skills Appraisal

Written by Drew. Posted in Communication Skills.

Use our 34 comprehensive Ready Made Tips as a guide to improve your Communication Skills, and then use the in-depth self-appraisal to measure your Communication Skills. Use the 50 items in this appraisal immediately to evaluate your own Communication Skills or use it to appraise the communication skills of members of your staff, colleagues and members of your management team. 

Only $12.95

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Communication Skills and Skills Appraisal
Communication is a key management skill that includes numerous activities associated with everyday organisational life.  These activities include verbal, face to face, one on one, formal, informal, personal, interpersonal, departmental, team, written, listening and nonverbal communication.
Effective communication will help you to better understand your people and situations.  It enables you to build trust, resolve differences and conflicts, build respect, and create an environment where contributions from others, creative thinking, problem solving and caring can flourish.
Communication is all about getting through to your people – giving them information – so that the company, team or individual can move more effectively towards achieving their objectives and targets.  Here are some great Ready Made Tips to improve your communication skills with your colleagues, family and friends.

  1. Set an example of walking the talk not talking the talk.  Your actions must match what you say.
  2. Give full attention to people.  This requires eliminating distractions, focusing on what the person is saying and not on what you are going to do      next, and asking questions instead of giving solutions.
  3. Project enthusiasm for all tasks positively…

Communication Skills Appraisal
This appraisal has been designed as a self-appraisal of a person’s communication skills.  However, it can be effectively used to determine the communication skills of other supervisors or managers and identify areas for improvement.  Listed below are key communication skills attributes.  Read each attribute carefully and rate yourself on how well you carry out that attribute every day.  Be honest with yourself.  If you have difficulty with scoring some of the attributes, ask for feedback from your colleagues, or other members of the management team, or members of your own team.... 

Key Performance Indicator 1    2    3    4    5   
1. I walk the talk not talk the talk.
          
2. I communicate with my people formally once a week.
          
3. I communicate with my people informally every day.
          
4. I use non-verbal communication to connect with other people.
          
5. I speak clearly and concisely.
          
6. I am able to view issues and concerns from the other person's point of view.     
         
7. I am genuine and transparent when I communicate.          

 

 

 

 
 

 

 

There are another 43 items in this comprehensive Communication Skills Appraisal, so BUY this article NOW to use all 50 items to measure the effectiveness of your Communication Skills and those of your staff, and get the bonus, in-depth 34 Ready Made Tips as a guide to improving your Communication Skills.

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16/02/2013 22:41

Listening Skills and Skills Appraisal

Written by Drew. Posted in Communication Skills.

26 detailed tips to improve your listening skills and an effective appraisal tool to self appraise and determine how well developed your listening skills are.  Or, use the 44 item appraisal to measure the listening skills of members of your team.  Used honestly this easy to use Listening Skills Appraisal will help you identify improvement areas for your Listening Skills.

Only $12.95

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Listening Skills and Skills Appraisal
Listening Skills Improvement Tips
The most important communication skill for you to develop is listening.  On average at work you will spend your time:
1.    9% writing,
2.    16% reading,
3.    25% talking, &
4.    50% listening.
By listening attentively and with empathy you will eliminate many misunderstandings, arguments, delays and mistakes.  Try the Ready Made Tips below to improve your listening skills.

  1. Stop talking so that you can listen!  When someone else is talking listen to what they are saying.  Do not interrupt, correct     them, finish their sentences or talk over them.  Listen!  As Mark Twain said:
    “If we were supposed to talk more than we listen, we would have two tongues and one ear.”
  2. Eliminate distractions.  Turn off noisy machinery, radios, TV’s etc, close the door, turn away from your desk or computer, don’t take phone calls and do what ever is necessary to eliminate distractions and focus your listening ability on the speaker for the next…

 This appraisal has been designed as a self-appraisal of a leader’s listening skills.  However, it can be effectively used to determine the listening skills of other supervisors or managers and identify areas for improvement.

Key Performance Indicator 1    2    3    4    5   
1. When listening to others I give the speaker my full attention.
          
2. I eliminate all external distractions when people are speaking to me.
          
3. I minimise all internal distractions when people are speaking to me.
          
4. I do not perform other tasks when people are speaking to me.
          
5. I do not interrupt the person talking.
          
6. I focus on what is being said and not how it is being said.     
         
7. I remain silent to allow the speaker to finish what they are saying.          


 

 

 

 

 

 

There are another 37 items in this comprehensive Listening Skills Appraisal, so BUY this article NOW to use all 44 items to measure the effectiveness of your Listening Skills and those of your staff, and get the bonus, in-depth 26 Ready Made Tips as a guide to improving your Listening Skills.
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16/02/2013 22:37

Listening Skills Workbook

Written by Drew. Posted in Communication Skills.

This practical workbook describes and teaches you how you can improve your listening skills. Great tips, listening games, and techniques that you can apply to your internal and external customers + a self appraisal to measure how well you listen to others. Use it to train your staff on how they can become more effective and active listeners.

Only $19.95

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Effective Listening Skills
The most important communication skill for you to develop is listening.  On average at work you will spend your time:
1.    9% writing,
2.    16% reading,
3.    25% talking, &
4.    50% listening.
Research shows that most people do not listen very well.  The average person is able to effectively retain about 25% of what they hear.  However, by learning to use better listening techniques this can increase to 85% to 95%.
                                                                                                                 From The Art of Giving Quality Service by M. Gober & B. Tannehill.
There are a number of reasons why people find it difficult to listen including:
1.    We are not taught how to listen, so we grow up with the idea that listening is passive, and that we can best get what we want in the world by talking not listening.
2.    We can hear at the rate of about 500 words a minute, yet most of us speak at about 125 words a minute, so it is hard to keep our minds on what other people are saying when there is that sort of gap.
3.    We spend little time evaluating or refining our listening skills, unlike the time we spend editing and reworking writing skills, or rehearsing a public speech or presentation.
4.    Listening is hard work, and it is easy to switch off and “listen” to the chatter inside our heads instead of what the other person is saying.
It is said that you have 2 ears and one mouth and they should be used in that proportion.  Listen twice as much as you talk!
By listening attentively and with empathy you will eliminate many misunderstandings, arguments….

If you BUY this fantastic Listening Skills workbook NOW you will learn the Benefits of effective listening, Effective listening techniques and the Barriers to effective listening.  Also included are 4 Listening games, a Listening skills appraisal for you or to be used to assess the listening skills of your employees, and a workbook Employee evaluation, acknowledgement & sign off. 

This is a must have workbook for all people involved in providing service to customers.

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22/02/2013 13:00

Managing Email Tips and Appraisal

Written by Drew. Posted in Communication Skills.

Do you find that receiving and sending email is eating into your productivity?  With 50 comprehensive tips to improve how you manage your email this will be a thing of the past.  The article also includes a quick and easy to use self-appraisal tool that will enable you to determine how well you manage your email.  You can also use the in-depth 50 item Managing Email Appraisal to measure how well your people effectively manage their email.

Only $12.95

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Managing Email Tips and Appraisal
Email is a tool that it is intended to facilitate communication.  However, for many people it is killing productivity and overwhelming their workday.  Most people are getting too many emails and they waste too much time dealing with them.
Checking, reading and answering email, can take up many hours if you let it.  Much of the time spent on dealing with emails is not productive and defers the real productive tasks that you should be focusing on.  If you find that email is killing your productivity, try these Ready Made Tips to manage your email effectively:

  1. Treat email using the same principles that you use for hard copies that come to you, that is handle them once.  If you read an email and postpone    replying, you will need to re-read it when you do reply.  Read an email and decide what to do about it straight away.  If you have to respond but need to gather more information save the reply in the DRAFTS folder so that you can send it when required.
  2. Be realistic about your email.  If you have more than a couple of hundred unopened emails in your inbox, stop pretending that you will get round to them.  Send all emails that arrived before a certain date to the trash bin or archive them.  If you have a really urgent email the sender will get back in touch with you.
  3. When you open your email, delete first without opening them.  You will receive many emails like auto responses, which you don’t need to open so delete them straight away.  Remember that they will still be in the trash if you do need to refer to them until you empty trash.
  4. You can also read the content of email messages without having to take the time to open the message.  Most email management systems have a view menu item that …

Listed below are managing email attributes.  Read each attribute carefully and rate yourself on how well you carry out that attribute every day.  Be honest with yourself.  If you have difficulty with scoring some of the attributes, ask for feedback from your colleagues, or other members of the management team, or members of your own team. 

Key Performance Indicator 1    2    3    4    5   
1. I handle each email once.
          
2. I delete all emails like auto response, without opening them..
          
3. I do not use my Inbox to store emails.
          
4. I do not check or answer my email during the most productive time of the day.    
         
5. I do not use email for urgent matters unless I have spoken to the sender before hand. 
         
6. I check every email for errors before sending it.
          
7. I use the telephone or face-to-face discussion rather than email to save time.          

 

 

 

 
 

 

 

There are another 43 items in this comprehensive Managing Email Appraisal, so BUY this article NOW to use all 50 items to measure the effectiveness of your email management and get the bonus 50 in-depth tips to managing email.

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Telephone Skills Appraisal

Written by Drew. Posted in Communication Skills.

How good are your telephone skills? Use the 50 items on this appraisal to see how you measure up. Or, use the appraisal to assess the telephone skills of your employees and work colleagues. 

Only $1.95

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2/03/2013 15:55